Frequently Asked Questions

The free trial includes:

• Full access to all Breez features
• High precision microphone set (shipped to you)
• Unlimited recordings and notes
• Email and chat support
• £0 charged during the trial (a payment method is required to activate your account)

After 30 days, you pay your plan's price unless you cancel. See your price

You pay per device. Each device is one Breez setup, with its own login and microphone.

• One device: pick how many days a week you record, or Unlimited.
• Two or more devices: Unlimited, and every device costs less as you add more.
• Pay yearly for a lower price.

You see your exact price on the sign-up page before you start. See your price

Yes! Every device includes a high-precision microphone set, shipped to you when you subscribe. It's provided as part of your subscription and remains Breez property; if you cancel, you return it.

Yes, you can cancel your subscription at any time. No long-term contracts. Cancellation takes effect at the end of your current billing period.

If you cancel, you'll need to return the microphone.

For practices requiring 10+ devices or with special requirements, we offer custom pricing and tailored packages for larger practices. Please contact our sales team for a quote.

UK Mainland: 2-3 working days via Royal Mail tracked delivery

Scottish Highlands & Islands: 3-5 working days

International (EU): Contact us for availability

You get a tracking number by email once Royal Mail scans your box.

Your Breez DualSense Mic set includes:

• DualSense microphone system (17g ultralight, one for you, one for the chair)
• Wireless receiver (USB-C plug-and-play)
• Charging case (18h total runtime)
• Quick start guide

Features: 6h recording per charge, AirMute™ noise suppression, 200m wireless range, no noticeable delay.

Step 1: Charge the mics in the case, then take one for you and place one by the chair

Step 2: Plug the USB-C wireless receiver into your computer. Windows recognises it automatically (no drivers needed)

Step 3: Open Breez and sign in with the account you made when you signed up

Step 4: Switch a mic on (it glows blue). Your Home page ticks “Plug in your microphone” once Breez hears it

⏱️ Total setup time: ~5 minutes

It's a single button! Here's the workflow:

1. Before appointment: Open the Breez app and log in
2. When patient arrives: Tap ▶ (the record key)
3. During appointment: Speak naturally as you work - Breez captures everything
4. After appointment: Tap ■, pick your template, then tap “Generate”
5. Review notes: AI-generated notes appear in under a minute

Review, tweak anything you want, and you're done — no typing from scratch.

Yes! All notes are fully editable. After recording:

• Review the AI-generated notes
• Click any section to edit directly
• Add additional details or corrections
• Click "Save" when done

Most dentists make minor tweaks (2-3 minutes) vs. 15+ minutes of manual typing.

After each appointment, Breez writes the note for you. Click Save & Copy to copy it to your clipboard, then paste it straight into your patient file or practice management system, such as Dentally, Software of Excellence or Carestream Dental.

That's the whole process: review, one click to copy, and paste it across.

Yes.

• Choose from note templates so notes follow the structure you prefer
• Want a custom template? Just ask in the in-app chat and we'll set it up for you
• Every note is fully editable

In the Breez app, your past notes sit on the left, in History. Tap any time to open one back up. You can:

• See today's notes. If your account shows more days, they sit under “Yesterday” or the date.
• Open any past note to view or edit it
• Copy a note to your clipboard to reuse it

The Breez desktop app runs on:

• Windows: Windows 10 or later

Note: A desktop or laptop computer is required. Tablets and mobile devices are not currently supported.

We're here to help! Contact support via:

• In-app chat: In the Breez app, tap Breezy, the bird at the edge of your screen, for the quickest help
• Contact form: Send us a message (24h response)

Hours: Monday-Friday, 9am-5pm GMT